> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fundwork.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Pending and Failed Payments: Troubleshooting Guide

> Learn what to do if your Fundwork payment is stuck pending or appears to have failed — including how to check a Base block explorer and contact support.

Most payments on Fundwork settle within seconds of a client approving work. If a payment appears pending longer than expected or seems to have failed, follow the steps below to diagnose and resolve the issue.

<Note>
  Base transactions confirm extremely fast — typically within seconds. A payment that has been pending for more than a few minutes is worth investigating, but is rarely lost.
</Note>

## Common Reasons a Payment May Be Delayed or Fail

<AccordionGroup>
  <Accordion title="Network congestion (rare on Base)">
    Base is a high-throughput L2, so congestion is uncommon. On rare occasions of unusually high network activity, transactions may take slightly longer to be included in a block. This resolves on its own — no action is needed.
  </Accordion>

  <Accordion title="Insufficient USDC balance">
    If the client's account did not have enough USDC to cover the payment at the time of approval, the transaction may fail to execute. The client should verify their balance and re-initiate the payment if needed.
  </Accordion>

  <Accordion title="Incorrect payout address">
    If a payout address is malformed or not compatible with Base, the transaction may fail before it is submitted. Talent should verify their payout address in Fundwork profile settings and ensure it is a valid Base-compatible wallet address.
  </Accordion>
</AccordionGroup>

## Steps to Take

<Steps>
  <Step title="Wait for block confirmation">
    If the payment shows as pending, wait a few minutes. Base transactions nearly always confirm quickly, and some brief delays can occur. Do not take further action until you have waited at least 5 minutes.
  </Step>

  <Step title="Check the block explorer with your transaction hash">
    If Fundwork has generated a transaction hash for your payment, copy it and search for it on [BaseScan](https://basescan.org). The block explorer will show you the current status of the transaction — pending, confirmed, or failed — along with any error details.
  </Step>

  <Step title="Verify your payout address (talent)">
    If you are the talent and the payment shows as failed, check that your payout address in Fundwork settings is a valid, Base-compatible `0x…` wallet address. Correct it if necessary before requesting re-payment.
  </Step>

  <Step title="Check USDC balance (client)">
    If you are the client and the payment failed, confirm that your account holds sufficient USDC on Base to cover the payment amount.
  </Step>

  <Step title="Contact support if unresolved">
    If you have followed the steps above and the payment is still unresolved, reach out for help. For unresolved issues, contact support at **\[support details will be published before public launch]**.
  </Step>
</Steps>

<Warning>
  Do not attempt to resend a payment before confirming on the block explorer that the original transaction did not succeed. Sending duplicate payments is difficult to undo once confirmed on-chain.
</Warning>